Return and refund policy

Effective Date: July 30, 2026

At tmwibfhr.shop, we are committed to providing quality products and dependable customer service. If your purchase does not fully meet your expectations, you may request a return under the conditions outlined below.

Return Window

You may submit a return request within 30 days from the date your package is delivered.

Returned products must:

• Be unused and in their original condition.
• Include all original packaging and accessories where applicable.
• Be accompanied by a valid order confirmation or proof of purchase.

Items that have been damaged through misuse, unauthorized modification, or improper storage are not eligible for return.

Return Request Process

Please contact our customer service before returning any merchandise.

Email: info@tmwibfhr.shop

Your request should include:

• Order number
• Product name
• Reason for the return
• Photos if the product is defective, damaged, or incorrect

Once your request has been approved, detailed return instructions will be sent to you.

Inspection Procedure

After the returned item is received, our team will inspect its condition to determine whether it meets the return requirements.

You will be notified of the inspection result once the review has been completed.

Refund Processing

Approved refunds are generally processed within 5–10 business days.

Refunds will be issued to the original payment method used when placing the order.

Non-Eligible Returns

Returns submitted after the return period or products that do not satisfy the stated eligibility requirements may not qualify for a refund.